Why does Ricoh process your data?
• If you fill out a feedback form, your data is processed to be able to reply to your comments or questions. 
• If you submit a question related to products, services and sales, your data is processed to be able to handle your request and for statistical purposes to see about which products information was requested.
• If you forward a question regarding login problems to the extranet or a password and user name request, your data is processed to verify your request and to grant you access to this restricted area of the website.
• If you download product brochures or product presentations, the downloaded data is processed for statistical purposes.
• Your data is also processed to be able to monitor and improve the services Ricoh provides through the Website.

What data does Ricoh process?
• If you submit a feedback form or a product information request form, Ricoh processes the information necessary to contact you such as name, address, country, phone number, company, e-mail and the content of your feedback or request.
• If you request access to the extranet, the data needed to create an account for you is processed. The data you provide shall also be used to verify you are an existing customer.
• If you download product information in the form of brochures or product presentations, the nature and number of the download(s) is processed. This download information shall be stored in a manner in which it is no longer possible to trace the information back to an individual person.
• Logon information is also stored for security reasons and to monitor and assess the use made of the Website. This Logon information shall also be stored in a manner in which it is no longer possible to trace the information back to an individual person.
• If you use a link provided on this Website to another website (such as www.ricoh-support.com or www.ricoh.com) and you provide personal data on such a site, the processing of the data shall not be subject to this Privacy Statement, but instead to the privacy statement or notice as posted on such website.

Who has access to your data?
Only Ricoh has access to the data collected through the Website. The Website’s webmaster transfers feedback and information requests to the appropriate person or department to handle them within Ricoh. If there is no appropriate person to handle such a request, the webmaster may transfer the request to an official distributor of Ricoh branded products. Information you provide us with to grant access to the extranet is only used by Ricoh and is not disclosed to others unless this is necessary for verification purposes.

Does Ricoh transfer your data to others?
Except as stated above, your personal data is not submitted, disclosed or transferred to any other party than Ricoh. The Website contains links to other websites and e-mail addresses of organisations outside Ricoh. This Privacy Statement does not apply to any such websites and e-mail addresses.

Does Ricoh use your data for Direct Marketing?
Ricoh does not use your personal data to send you any unsolicited mail regarding commercial offers or advertisements, nor does Ricoh sell or trade your data.

Does Ricoh use cookies on the Website?
The website uses cookies*. These cookies are used to identify you and to serve you better. Cookies allow Ricoh to monitor and analyse the usage of the Website. You can refuse to accept cookies. If you choose to do so, the Website, or parts of the Website, may not function properly anymore.
* A "cookie" refers to identification information sent from a Web server when the browser accessed a Website. The browser sends back the information to the Web server when accessing the site again.

Where is your data stored?
Ricoh stores the data on servers located in Amsterdam, the Netherlands. These servers are owned and maintained by a processor that has agreed with RE to respect the applicable privacy laws.

Is your data safe with Ricoh?
Ricoh has taken the necessary technical and organisational measures to adequately protect your data from unauthorised access and processing.

What are your rights with regards to the data?
You are not obliged to provide Ricoh with the requested data but if you do not agree to the collection of your data, unfortunately Ricoh may not be able to handle and/or grant your request. You have the right to request Ricoh to inform you if and what personal data relating to you Ricoh has processed. You may also request Ricoh to correct, supplement, block or delete said data totally or partially in the event that it is factually inaccurate, incomplete or irrelevant to the purpose of the processing. You may object to your data being processed or to the purpose for processing. Ricoh will undertake to comply with such requests in a timely manner. You can withdraw your declaration of consent to process your data at any time. In case you wish to withdraw your declared consent and, thus, terminate the processing of your personal data by Ricoh, a letter or an e-mail will be sufficient.

Who can you contact?
Should you have any questions or suggestions regarding this privacy statement, you can contact us (preferably in English) via: webmaster@ricoh-gs.com or on the following address:
- Ricoh Global Services Europe, Utopialaan 25, P.O. Box 93150, 5203 MB ‘s-Hertogenbosch, the Netherlands

All data processing by Ricoh is in compliance with the applicable European privacy laws. To ensure such compliance, Ricoh may periodically revise this Privacy Statement.

By accepting this Privacy Statement you agree to your data being processed by Ricoh as described herein.