We use our expertise and experience from all over the world to assess your current situation and make the costs associated with it transparent. This enables us to create a tailored solution designed to meet your specific requirements. Once implemented, we are committed to ensure a smooth operation through our on-site support. We will also provide you with continuous and instant feedback on the performance indicators for the document solution that you deem critical to your business. This on-going monitoring allows you and us to future-proof your solution when needs are changing and identify new opportunities for optimisation.

Assessment
The first phase includes a thorough audit of your output environment. It makes all the tangible, device-related costs, such as supply usage and hardware investments transparent in one overview. It also takes the intangible costs of managing a fleet of output devices into account. 

Our own consultants carry out the audit. They will provide you with a detailed report giving a comprehensive overview of your whole organisation, including both connected and non-connected devices. This will give you to full transparency of your output fleet and the costs related to running it.

Design
The design phase takes place once we have shared the assessment results with you. Problem areas will have been pinpointed and potential improvements considered, based on our extensive experience and expertise. The result will be a ‘right-sized’ output environment that meets your current and future needs, delivering productivity improvements and cost savings along the way.

Implementation
We start by planning the transition from your current to the new, optimised situation together with yourselves to minimise the disruption to your business and maximise the financial benefits to yourselves. Once we have agreed the timeline, our skilled and experienced staff will take care of the installation of the hardware devices and software solutions, to ensure that your output environment is working properly and you are getting the benefits from the start.

Management
Finally, in the management phase we guarantee you the peace of mind that your output fleet continues to perform at peak efficiency, day after day. By taking care of helpdesk calls, maintenance and supply replenishment we make sure that you can focus on your core activities. At the same time, we manage the solution during its lifetime against predefined performance indicators. Together with our dedicated consultants this allows you to continuously optimise your output environment to changing business and user requirements. This close partnership between yourself and our experts is what makes Ricoh Global Services unique.